The ACCBC is in process of upgrading our systems and procedures to provide an enhanced customer service environment. While we update our processes we will continue to do our best to deliver timely services. If you experience a delay beyond 30 days or have questions after that date, please reach out to us by replying any existing email thread about the subject. This ensures a new tickets its not generated by a new email. Duplicate requests may lead to additional delays. If it is a new request, please email firstname.lastname@example.org.