In order to maintain and enhance the credibility of the certification program, and to protect the consumer, stakeholders and the integrity of the profession, the ACCBC has adopted the following procedures to allow individuals to bring relevant complaints concerning the conduct of registrants and certificants to the ACCBC.

Complaints under the jurisdiction of the Department of Health Care Services Substance Use Disorder Services (anyone working in a licensed AOD facility in the state of California) mustbe filed with the DHCS and can also be submitted to the ACCBC for review. (You can contact DHCS to file a complaint by calling (877) 685-8333 or by filling out the form on the DHCS website:

Complaints regarding individuals certified by ACCBC who (1) do not practice in the State of California and/or (2) that are not under the purview of the Department of Health Care Services Substance Use Disorder Services may be filed directly with the ACCBC as described in this policy.

Complaints may be submitted by any individual or entity. Complaints should be reported to the ACCBC in writing and should include the name of the person submitting the complaint, the name of the person the complaint is regarding along with other relevant identifying information, a detailed description of factual allegations supporting the charges, and any relevant supporting documentation. Information submitted during the complaint and investigation process is considered confidential and will be handled in accordance with ACCBC’s confidentiality policy. Inquiries or submissions other than complaints may be reviewed and handled by the ACCBC or its staff members at its discretion. Please use the ACCBC Ethics Complaint Form.

In the event a registrant or certificant violates the ACCBC Code of Ethics, ACCBC certification rules, requirements, and/or policies, the ACCBC may reprimand or suspend the individual or may revoke registration or certification.

The grounds for sanctions under these procedures may include, but are not necessarily limited to:

  • Any restrictions such as revocation, suspension, probation or other sanctions of the professional’s license, where applicable.
  • Violation of the established ACCBC Code of Ethics, ACCBC rules, requirements, and/or policies.
  • Conviction of a felony or other crime of moral turpitude under federal or state law in a matter related to the practice of, or qualifications for, services provided by a CATC.
  • Gross negligence, willful misconduct, or other unethical conduct in the performance of services for which the individual has achieved CATC certification.
  • Fraud, falsification, or misrepresentation in an initial application or renewal application for certification.
  • Falsification of any material information requested by the ACCBC.
  • Misrepresentation of CATC status, including misuse of the certification mark.
  • Cheating on any certification examination.

Actions taken under this policy do not constitute enforcement of the law, although referral to appropriate federal, state, or local government agencies may be made about the conduct of the certificant in appropriate situations. Individuals initially bringing complaints are not entitled to any relief or damages by virtue of this process, although they will receive notice of the actions taken.